Welcome to OTRO. Before you start enjoying our services we have to set out a few ground rules. We have done our best to cut the legal chat and make them as easy to understand as possible but if you have any questions at all, feel free to contact us at   


We are OTRO Global Limited, trading as OTRO, a company incorporated and registered in England and Wales with company number 11234419. Our normal place of business is at Second Floor, 45 Whitfield Street, London UK W1T 4HD (referred to as OTRO, weour and us).

We are the premium content platform for some of the world’s top footballers and their fans. We welcome all fans (where our service is available) to join our club and to connect with their favourite players like never before, through member benefits and exclusive content: created by the players, for the fans, to connect, entertain and inspire. Welcome, and thank you for signing up. 


In these terms and conditions (together with the documents referred to in them) (the Terms), we’ll refer to our Website, and our App, and together we’ll refer to them as our Digital Products

When we talk about our Website, we refer to all our sites located at or accessible through These include our owned sites, such as our customer service portal, but do not include links to third-party sites, such as the sites of our partners. 

When we talk about our App, we refer to our mobile and/or web application, which can be accessed directly through your web browser on a computer or mobile device either as a responsive website or a progressive web application, or downloaded as a native application from third-party platforms, including the Apple App Store and Google Play Store (each, a Third Party Platform).

These Terms govern your relationship with us when you access and licence our Digital Products, so please make sure to read them carefully before you start accessing them. Once you start using our Digital Products you are taken to have understood and accepted these Terms. Don't worry, there won't be a pop-quiz but they will form a binding agreement between you and us so if you have any questions, please fire away!

At OTRO, you are part of a club – the other club of all of our footballers. So, in these Terms, we refer to anyone who visits or uses our Digital Products as a ‘Member’, with a ‘Membership’. Members may choose to register for and create a free ‘Account’, but this is not obligatory. Those Members with an Account will have access to certain premium features, such as additional Content, and the ability to use interactive features such as commenting, liking and sharing, along with other benefits which we may offer from time to time.


So as not to overload you with too much information at once, these Terms also include our Privacy Policy (the Privacy Policy). You should read the Privacy Policy as it sets out the terms on which we process (collect, use, share, etc.) any personal data we collect from you or that you provide to us. 


This section informs you of how we may update and amend these Terms. 

We may from time to time amend these Terms to ensure that we remain compliant with relevant laws and regulations or to keep up to date with improvements or changes we might make to the services and experiences we can offer to you via our Digital Products.

We don't expect you to check these Terms every time you use our Digital Products but equally we don't want to bombard you with every little update. We just ask that you check this page from time to time to take notice of any changes we have made. This is important because by continuing to use any of the Digital Products after changes are made, you are accepting those changes and will be bound by them.


This section tells you what the Website does.

We offer the Website mainly in order to: 

  • welcome you to and tell you all our Digital Products;
  • direct you towards the latest version of our App;
  • provide a platform for customer support;
  • link you to our social media channels, such as on Facebook, Twitter and Instagram;
  • provide you with a platform to refer us to other people and to purchase gifts; and
  • to give you access to our legal and data protection policies.

Please refer to our Privacy Policy for more information on how we process your personal data.

The list above is not necessarily a complete list of the functions of the Website and we may decide to offer additional Website functions, or stop providing any Website functions, at any time. 


This section tells you what the App does.

We offer various functions via the App (the App Functions), including those which allow you to: 

  • create a personal Account on the App;
  • access Content (which means any audio, video, text, images, trademarks, logos or other content which may be made available to you by us and may sometimes include content which is owned or controlled by third parties which we are permitted to make available to you);
  • participate in interactive features such as polls, quizzes and games (when made available);
  • once the feature has been made available, download Content for offline viewing subject to device, application or regional availability. Downloadable Content is not permanently available and will expire after a stated period, although Members may be able to download the Content again subject to availability;
  • interact with other Members including through commenting on and sharing Content. Member profiles can be made public or set to private, but some of your basic information is always visible (including name and username);
  • be eligible to receive rewards from us, including the chance to receive physical prizes (such as merchandise or meet and greets); or upgrades of your in-app status, such as prominence in leader-boards; or access to digital assets (e.g. badges, cards, videos, etc.); and
  • receive notifications via push, emails, SMS and in-app. These messages may include information about your Account, our content, the community, events and general product information. You can control your preferences from your settings.

The list above is not necessarily a complete list of the App Functions, and we may decide to offer additional or remove some current App Functions, at any time. Please note that some App Functions are only available to those Members which have an Account. 

In addition to these Terms, your use of the App may be subject to any terms and conditions of the relevant Third Party Platform from which you download it (Third Party Platform Terms). We have no knowledge of or control over any Third Party Platform Terms and you accept the Third Party Platform Terms at your own risk. 


The App can be downloaded for free from Third Party Platforms. Once downloaded, the App is free to access, although some of the Content and some of the App features will only be available to view or interact with once you have registered and created an Account. In particular, only Members with Accounts will be able to access Content containing football archive footage, and interactive features such as liking and commenting.

You must be at least 13 years old to download and use the App.

By downloading the App, you are agreeing to these Terms and any other applicable terms of OTRO.


To have full access to the App and the App Functions, you will have to register with us and create an Account. You can do this by signing in using one of the provided social media log-ins or by providing your full name; email and/or mobile phone number; and date of birth (confirming that you are at least 13 year old). If you are between 13 and 17 years old you will be unable to register for a free Account without explicit permission from your parent or guardian to do so.

Your email address or phone number is used to sign into our Website and/or App, but you can change this at any time via your settings. By using the Digital Products and/or signing up with us you agree to any applicable terms of the service, including these Terms. Once you have signed up you may be able to provide additional optional information including choosing a username, nationality, city of residence, gender and profile pictures. Please note that we reserve the right to change your username after you have selected it and notify you of the change if we believe it is appropriate or necessary (for example if it infringes someone’s intellectual property, impersonates another user or is being allocated to a publicly-known individual). 

Please provide truthful and accurate information when registering with us – this helps us provide you with the best service. 

You are responsible for looking after the security of your Account information. When you sign up with us, we provide you with a code or magic link through which you can access the Digital Products. This means that you are responsible for all activities that happen on your Account and for any access to or use of the Digital Products by you or any person using your magic link even if that access or use has not been authorised by you. 

Please immediately notify us of any unauthorised use of your magic link or Account or any other breach of security relating to any of the Digital Products. We are not responsible for any loss or damage caused by the disclosure of your Account details to someone else. 

You are responsible for ensuring that the information we hold about you is up to date. Please amend your details as appropriate from time to time to notify us of any changes.


This section tells you what you're not allowed to do with the Digital Products or Content.

Except as expressly allowed in these Terms, you may not:

  • copy the Digital Products or Content (except where such copying is enabled by the App);
  • transfer the Digital Products or Content to anyone else, except where we make possible and encourage sharing;
  • sub-license or otherwise make the Digital Products or Content available in whole or in part (and whether in object or source code form) to any person;
  • make any alterations to, or modifications of, the Digital Products or Content; or
  • disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the Digital Products or Content or attempt to do so,

(together the Digital Products Licence Restrictions).


This section tells you what you can and can't do with the Digital Products.

You may use the Digital Products only for personal and lawful purposes. In particular, but without limitation, you agree not to:

  • use the Digital Products in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • use, share, or otherwise exploit the Digital Products for any commercial, business, or monetised purpose whatsoever;
  • reproduce, duplicate, copy, share, or re-sell any part of the Digital Products in contravention of these Terms; 
  • use the Digital Products in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other Members;
  • use the Digital Products in a way which we deem to be inappropriate or abusive or which could cause offence or distress in any way to any Member, staff-member or other person associated with our service;
  • transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of the Digital Products; or
  • access without authority, interfere with, damage or disrupt (a) any part of the Website or the App; (b) any equipment or network on which the Website is stored; (c) any software used in the provision of the Website or the App; or (d) any equipment, network or software owned or used by any third party,

(together the Acceptable Use Restrictions).


This section tells you how we can end your rights under these Terms.

We may end your rights under these Terms immediately and without notice if: 

  • you have breached any of the Digital Products Licence Restrictions or the Acceptable Use Restrictions;
  • we believe that your use of the Website or the App is unsuitable in any way; or 
  • you are otherwise in breach of these Terms. 

If we end your rights under these Terms:

  • you must immediately stop all activities authorised by these Terms, including your access to and use of any or all of the Digital Products; and
  • if we ask you to you must immediately delete or remove the App from all devices then in your possession, custody or control and, if required, confirm to us that you have done so.


This section sets out who owns what in terms of the Digital Products and Content. It also sets out how we will treat any Content that you provide to us and what your obligations are in relation to that Content.  

You agree that: 

  • the Digital Products and all material published on, in, or via them (including but not limited to the Content) is owned and controlled by or licensed to us; 
  • in respect of content that you create, upload, send or post to us (including any of your comments, replies to comments and/or reactions on any of the Digital Products) (the Member Content) that:
    • you retain the ownership rights in the Member Content; 
    • you grant us a perpetual, royalty free, non-exclusive licence (including the right to grant sub-licences) to use, copy, distribute, reproduce and publish any and all Member Content (including, without limitation, on our sites, on other websites, on physical products and in promotional and/or marketing material developed in each case whether developed by us or on our behalf); 
    • we may disclose your identity to any third party who claims that the Member Content posted or uploaded by you defames them, constitutes a breach of their intellectual property rights or breaches their right to privacy;
    • you make your Member Content available to us in the manner envisaged by these Terms without payment or other compensation to you, regardless of how we use the Member Content;
    • we may, at our sole discretion, access, delete, edit or remove any Member Content without permission or notification to you, including when we use it in promotional and/or marketing material.

 You represent and warrant on an ongoing basis that you:

  • are the owner or authorised licensee of all Member Content; 
  • have all necessary rights (including, but not limited to, all intellectual property rights) and consents required to publish the Member Content and to grant us the rights in the Member Content as set out in these Terms; 
  • will not send us or post Member Content that violates applicable law, regulations, these Terms or our Community Guidelines [insert hyperlink]; and 
  • have all required permissions and consents from any third party whose personal information is included in any Member Content.


This section details how we will monitor Member interactions for compliance with our standards.

Our service enables you to like, comment on and share Content and other features within the Digital Products, and from time to time we may additionally make available interactive services within them such as quizzes, polls, Q&A submissions, comments features and chat rooms. Some of these interactions will be private to your Account, and some will be public to other Members. Where we make interactive features available and public to other Members, we will operate a reporting mechanism to enable any Member to report anything they deem offensive, abusive or inappropriate to us – please see the next paragraph for further details on how to report. Using this retroactive mechanism, we will use our reasonable efforts to take action on any reports received and take appropriate action, which could include deleting the relevant Member Content or in extreme circumstances, removing the Member from OTRO. 

Reporting mechanism: If you see any Member Content which appears on our Digital Products which you find offensive, abusive or in any way inappropriate then please notify us as soon as possible – whilst we are not able to pre-emptively moderate all Member Content, we want our Digital Products to be a welcoming environment for all Members. You can report any offensive, abusive or inappropriate Member Content to us via and request that any such Member Content is removed. One of our team will then review your report and take any relevant action. Content that does not comply with our Community Guidelines will be removed as soon as reasonably practicable following notification.  

For further information on the standards which we require all Members to uphold, please refer to our Community Guidelineswhich form part of these Terms and are incorporated in them. In the case of any conflict between the community guidelines and these Terms, these Terms will take priority.


This section explains that we try and keep the Digital Products up and running at all times, but cannot promise that this will always be the case. 

The Digital Products are provided on an "as is" basis. We make no representations, warranties or guarantees of any kind regarding the availability or operation of the Digital Products, or that they will be secure, uninterrupted or free of defects. 

Your access to any of the Digital Products may be suspended or restricted occasionally to allow for maintenance, repairs, upgrades, or the introduction of new functions or services. Availability of our Digital Products may also be interrupted in the case of events or occurrences beyond our reasonable control. We will not be liable to you if for any reason any of the Digital Products are unavailable at any time or for any period.


From time to time updates to the App may be issued through the Third Party Platforms or directly via our Digital Products. Depending on the update, you may not be able to use the App until you have downloaded the latest version of the App and, where applicable, accepted any new terms. 


Should you wish to terminate your Membership with us, you can do so at any time by deleting your Account. Please refer to our Privacy Policy for how we deal with your personal information after you have deleted your Account. 


This section informs you of our relationships with any third party websites that feature on our Digital Products.

The Digital Products may link to other third party websites from which third party services can be obtained. Whilst we reasonably believe that these are reputable sources of such services, you acknowledge that these other websites are independent from us and we make no representations or warranties as to the legitimacy, accuracy or quality of such third party services, and we do not accept any responsibility for their content, safety, practices or privacy policies. Essentially, we will do our best to ensure they are safe but you access any third party at your own risk.


This section provides some helpful advice about how to keep your devices safe from viruses.

We do everything we can to ensure that no part of the Digital Products will contain or spread any viruses or other malicious code but this section explains how you can best protect your devices.  

We recommend that you ensure that equipment used to access the Digital Products run up-to-date anti-virus software as a precaution, and you are advised to virus-check any materials downloaded from any of the Digital Products and regularly check for the presence of viruses and other malicious code. 

To the full extent permitted by law we exclude liability for damage or loss of any kind caused by viruses or other harmful components originating or contracted from the Digital Products.


All information published on or via the Digital Products is provided in good faith and for general information purpose only. We make no warranties about the completeness, reliability, or accuracy of such information. Any action you take based on such information is taken at your own risk. 


This section explains how you can tell us about any problems with any of the Digital Products and what your legal rights are. 

If you have any questions or complaints about the Website, App, or any Content, please contact us. You can contact us at

We are under a legal duty to supply you with Content that is in conformity with these Terms and have set out a summary of your key legal rights in relation to the Content. Nothing in these Terms will affect your legal rights.

Summary of key legal rights:

  1. the Content purchased must be as described, fit for purpose and of a satisfactory quality;
  2. if the Content is faulty, you're entitled to a repair or replacement;
  3. if the fault cannot be fixed, or if it hasn't been fixed within a reasonable time (e.g. one month) and without significant inconvenience, you can get some or all of your money back; and 
  4. if you can show the fault has damaged your device, and we haven't used reasonable care and skill, you may be entitled to a repair or compensation (as set out in the section below).


This section explains the limits of our liability to you where you suffer any loss or damage from any of the Digital Products.

We do not exclude or limit our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

We provide the Digital Products for domestic and private use only. You agree not to use any of them for any commercial or business purposes, and we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not responsible for the acts or omissions of any Third Party Platform.

If any Content delivered by us using any of the Digital Products damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow download, installation, or usage instructions or to have in place the minimum system requirements and anti-virus software advised by us.

Except as set out in the paragraph above, you accept and agree we will not be liable for any harmful effect that accessing the Digital Products and/or any Content may have on you, and you agree that you access the Digital Products at your own risk. 


This section explains how you can contact us and how and when we may contact you. 

If you wish to contact us for any reason, you can do so via

We will only contact you if we make any relevant updates or changes to our services, or where you have signed up for marketing communications. You may opt out of marketing communications at any time by using the "unsubscribe" link provided or via your settings within the App. 

The App may use pop-up notifications, unless you disable them. Please note though that it is not possible to disable service information or error alerts.  


This section provides all of the extra terms that we have to tell you about. 

We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. 

Under these Terms, you are granted a licence only in respect of our Digital Products. We retain ownership in the Digital Products at all times.

If we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you, and it does not mean that you are relieved of your obligations under these Terms. If we do waive a breach by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you. 

Each of the terms and conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining terms and conditions will remain in full force and effect. 

These Terms are governed by English law and the courts of England and Wales have non-exclusive jurisdiction. 

OTRO is a registered trademark of OTRO Global Limited. All OTRO trademarks, service marks, trade names, logos, domain names, and any other features of the OTRO brand (“OTRO Brand Features”) are the sole property of OTRO or its licensors. These Terms do not grant you any rights to use any OTRO Brand Features whether for commercial or non-commercial use.


We want OTRO to be a place where everyone can share their love of football and where members can interact with one another and our players in a fun and positive way.

Passion drives fans, and we encourage our members to share their views about the beautiful game on OTRO.

However, we also understand how important it is that that OTRO is a safe environment for our members and that they are treated fairly.

That's why we have developed a set of Community Guidelines that outline what is and isn’t allowed on OTRO.

Examples of behaviour that will not be tolerated by our community are:

  • Posting inappropriate pictures, graphic or sexually explicit content
  • Posting content promoting suicide or self-harm
  • Posting hateful material, including comments, imagery (logos, symbols or images) with the purpose of promoting hostility against other users’ race, religion, gender, disability, sexual orientation, or ethnicity/national religion
  • Posting personal information
  • Posting anything that is defamatory (content aimed to damage someone’s reputation)
  • Posting Terrorist content that is either terrorism, recruitment, incitation
  • Posting anything that puts children at risk
  • Posting links to content that can’t be seen easily, or may be unsafe (Malware distribution)
  • Using abusive language on the platform
  • Spamming people’s feeds
  • Buying, selling or creating lots of user names to prevent others from using them
  • Impersonating and misrepresenting any person or organisation
  • Offering illegal services
  • Infringing on copyright (sharing copyrighted content without authorisation or providing links to sites that lead to obtaining unauthorised downloads)

We all play our part in keeping OTRO a safe and respectful place and as such ask that members share and comment responsibly and also let us know when they see something that breaches our Community Guidelines.

We don’t want to limit the use of the platform for any of our members, but if we do find these guidelines are breached we will take action to protect our community.

We’d love to hear your suggestions to make OTRO even better. Together with your input we will continually develop these guidelines for the benefit of all.

If you do have feedback or see any content that you don’t think is in the spirit of these guidelines, please contact us via

These Community Guidelines are part of our Terms and Conditions, which is the legally binding contract between OTRO and our members.

Competition Terms


Thank you for participating in this OTRO Contest. These terms and conditions (‘Terms and Conditions’) explain the rules and conditions of this Contest and they will prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Entry and claim instructions are deemed to form part of these Terms and Conditions and by participating, all participants of the Contest will be deemed to have accepted and be bound by these Terms and Conditions.

These Terms and Conditions are split into two parts as follows: (i) the Current Contest Terms which apply specifically to this Contest; and (ii) the General Contest Terms which apply to all our Contests, including this one. To the extent there is any inconsistency between the Current Contest Terms and the General Contest Terms, the Current Contest Terms will prevail. At all other times, the Current Contest Terms and the General Contest Terms both apply together as part of these Terms and Conditions.

Please read through these Terms and Conditions so you are clear on the Contest rules!

In these Terms and Conditions:

Contest means any prize draw, competition, quiz or other challenge opened up to OTRO members or other participating individuals; and

OTRO means OTRO Global Limited, with company number 11234419 and its offices at 2nd Floor, 45 Whitfield Street, London, W1T 4HD, United Kingdom.

Current Contest Terms – Paulo Dybala Signed Shirt (Instagram)

Contest Entries Opening Date: 13/12/2019, 09:00 GMT

Contest Entries Closing Date: 16/12/2019, 16:30 GMT

Type of Contest: Signed Shirt Competition

Maximum number of winners: 2 (1 shirt per winner)

Countries where Contest is open: Global

Specific age rules: 13+

Eligibility criteria: This Contest is open to anyone who enters it via social media. You do not need to be a member of OTRO to enter, although you will be asked to provide personal details, such as name, location and email address so that we can stay in touch with you and contact you if you win.

Contest entry via social media channel: To be eligible for the prize, an entrant must follow the entry instructions on the applicable social media channels, and must meet the stated age requirements.

Current Contest Terms – Dele Alli Signed Shirt (Instagram)

Contest Entries Opening Date: 13/12/2019, 09:00 GMT

Contest Entries Closing Date: 16/12/2019, 16:30 GMT

Type of Contest: Signed Shirt Competition

Maximum number of winners: 2 (1 shirt per winner)

Countries where Contest is open: Global

Specific age rules: 13+

Eligibility criteria: This Contest is open to anyone who enters it via social media. You do not need to be a member of OTRO to enter, although you will be asked to provide personal details, such as name, location and email address so that we can stay in touch with you and contact you if you win.

Contest entry via social media channel: To be eligible for the prize, an entrant must follow the entry instructions on the applicable social media channels, and must meet the stated age requirements.

Current Contest Terms – Toni Duggan Signed Shirt (Instagram)

Contest Entries Opening Date: 13/12/2019, 09:00 GMT

Contest Entries Closing Date: 16/12/2019, 16:30 GMT

Type of Contest: Signed Shirt Competition

Maximum number of winners: 2 (1 shirt per winner)

Countries where Contest is open: Global

Specific age rules: 13+

Eligibility criteria: This Contest is open to anyone who enters it via social media. You do not need to be a member of OTRO to enter, although you will be asked to provide personal details, such as name, location and email address so that we can stay in touch with you and contact you if you win.

Contest entry via social media channel: To be eligible for the prize, an entrant must follow the entry instructions on the applicable social media channels, and must meet the stated age requirements.

General Contest Terms

In these General Contest Terms, some paragraphs will only apply to certain types of Contests. Therefore, those paragraphs will only apply where relevant.

1) Eligibility: You must be at least 13 years old to participate in Contests, or if you are under 18 years old then you must have explicit parental consent to participate. Employees of OTRO, as well as family members, or anyone else connected in any way with the promotion of the Contest shall not be permitted to enter Contests. This Contest requires no form of payment or purchase however the winning entry will be responsible for payment of any relevant duties and VAT associated with the prize, together with all expenses incurred when redeeming the prize outside of what is stated below as included in the prize.

2) Contest period: After the specified closing date for entries, no further entries to the Contest will be permitted.

3) OTRO accepts no responsibility for failed entries and/or entries not received, for whatever reason

4) Prizes:

4a) Meet and Greet Prizes

Where applicable and unless otherwise stated, meet and greets will be with an the OTRO player and at the location and during the dates or date ranges specified in the Contest on the OTRO website, app and/or social media or marketing channels. The winner of the prize and a guest of their choice will receive from OTRO – return economy flights from their closest major international airport (travel to airport not included), x2 nights bed and breakfast, in a twin room, in a 3* hotel close to the meet and greet location, travel from the hotel to the meet and greet location, travel to the departing airport for the return journey. Either the prize winner or their guest must be at least 18 years old.

4b) Ticket Prizes

Where applicable and unless otherwise stated, the prize will consist of x2 tickets to a football match in a location and on dates or during a date range specified on the OTRO website, app and/or social media or marketing channels. The winner of the prize and a guest of their choice will receive from OTRO – return economy flights from their closest major international airport (travel to airport not included), x2 nights bed and breakfast, in a twin room, in a 3* hotel close to the match location, travel from the hotel to the match location, travel to the departing airport for the return journey. Either the prize winner or their guest must be at least 18 years old.

4c) Signed Merchandise Giveaways

Where applicable and unless otherwise stated, the prize will consist of a signed piece of merchandise (such as a signed shirt, boot, or ball), signed by an OTRO player in accordance with the Contest details shown on the OTRO website, app and/or social media or marketing channels. We will endeavour to post the prize to the winner within four weeks of specified the competition close date, although this may vary depending on the Contest and other circumstances which may apply at the time. OTRO is not liable for any damage, loss or theft to the prize once it has been posted to the winner.

OTRO reserves the right to change the prize with others of equal or greater promotional value at its discretion.

5) Entry instructions:

OTRO may run different types of Contests, where there are different entry requirements for each type. By way of example, for some Contests, entrants will be required to be paying members of OTRO, and for others, entrants may simply need to have seen the Contest advertised on social media. The different eligibility options for our Contests are as follows, and will be made clear in at least one of the Current OTRO Terms for a particular Contest and the OTRO website, app and/or social media or marketing channels as applicable for each individual Contest at the time of entry. Please note it is possible for more than one criteria to apply:

5a) OTRO membership required for entry: To be eligible for the prize, an entrant must become a member of OTRO by submitting their full name, email address and date of birth on the OTRO registration page. By joining OTRO the entrant accepts these Terms and Conditions and gives their consent to participate in the Contest. Entrants are solely responsible for the accuracy of the information provided to OTRO in entering into the Contest.

5b) OTRO app download required for entry: To be eligible for the prize, an entrant must download the OTRO app from one of the selected app stores and become a member of OTRO by submitting the required details on the OTRO registration page. By joining OTRO the entrant accepts these Terms and Conditions and gives their consent to participate in the prize draw. Entrants are solely responsible for the accuracy of the information provided to OTRO in entering into the Contest.

5c) Pre-existing OTRO membership required for entry: To be eligible for the prize, an entrant must be a member of OTRO at the time the Contest is opened. By opting in to the prize draw the entrant accepts these Terms and Conditions and gives their consent to participate. Entrants are solely responsible for the accuracy of the information provided to OTRO in entering into the Contest.

5d) Participate in a quiz to enter: To be eligible for the prize an entrant must have taken part in the OTRO quiz, correctly answered questions and not have been eliminated.

5e) Participate in a challenge to enter: To be eligible for the prize an entrant must have taken part in the OTRO challenge, submitted their entry as required in the challenge entry rules and have been judged a winner by OTRO and/or any third parties appointed by OTRO to decide on the winner.

Where applicable, entrants must be able to travel on the stated dates, have a valid passport and the necessary visas for the required travel. The entrant is responsible for arranging these items and any associated costs.

6) Selecting winners for prizes at random

For certain Contests, prize winners will be selected entirely at random from all eligible entrants who have successfully and legitimately entered the Contest.

7) Selecting winners for prizes based on objective criteria

Where winning a Contest is based on objective criteria (such as answering a question correctly), OTRO or anyone appointed on behalf of OTRO to select winners will pick the stated number of winners from a pool of qualifying entrants based on any or all of the following objective criteria:

7a) when the entrant became a member of OTRO;

7b) when the entrant entered the relevant Contest; or

7c) in respect of quizzes or other Contests as applicable, the closeness to the correct answer in a tie-breaker question or answers in a series of tie-breaker questions. In this situation, there may be an individual winner, multiple winners, or there may be a series of winners over a period of time (for example, one winner each week), and the relevant format will be made clear at the time of entry.

8) Selecting winners for prizes based on subjective criteria

Where a subjective assessment is required in order to identify a prize winner, then OTRO will take the following safeguards to ensure fairness and legitimacy of the prize-giving:

8a) OTRO or anyone appointed on behalf of OTRO to select winners will select the winning entry using the below fixed criteria to determine the best one for the purposes of awarding the prize:

• Most entertaining – 40%

• Most inventive – 30%

• Best executed – 30%

8b) Where OTRO in its sole discretion determines it would be appropriate or necessary to do so, OTRO will use an independent third party to judge the entries to a Contest. Details of that independent third party (if applicable) will be available to any entrant on request.

9) OTRO will, upon request provide details of the winners to any applicant to this Contest who requests this information.

10) Certain Contests are only open to residents of specific countries. Any person that enters into a Contest that he/she is not eligible to enter may not win the stated prize.

11) It is each entrant’s responsibility to comply with the contest laws of his/her own country/jurisdiction. Entrants acknowledge that certain countries/jurisdictions have laws regarding competitions and awarding of prizes that may prevent OTRO or its partners from awarding an entrant a prize in connection with a Contest. If an entrant is a winner, and the entrant’s country/jurisdiction has laws preventing the award of the prize, the entrant acknowledges that he/she may not be able to receive any stated prize at all from OTRO and/or its partners. By entering this Contest, the entrant acknowledges the risks, and understands that he/she may win, but may not be able to receive a prize.

12) Entries shall be restricted to one per applicant. We reserve the right to disqualify any entry from a Contest if they make multiple entries into a single competition to artificially inflate their chances of winning. Any applicant making more than 5 comments will be automatically removed from this prize draw, and will not be eligible to win the prize.

13) Bulk entries made from trade, consumer groups or third parties will not be accepted. Incomplete or illegible entries, entries by macros or other automated means (including systems which can be programmed to enter), and entries which do not satisfy the requirements of these Terms and Conditions in full will be disqualified and will not be counted. If it becomes apparent that an entrant is using a computer(s) to circumvent this condition by, for example, the use of ‘script’, ‘brute force’, masking their identity by manipulating IP addresses, using identities other than their own or any other automated means in order to increase that entrant’s entries into the Contest in a way that is not consistent with the spirit of the Contest, that entrant’s entries will be disqualified and any prize award will be void.

14) Contests will be announced through the OTRO website, app and/or otherwise through OTRO social media or marketing channels from time to time. Entrants may be able to join while the Contest is live. OTRO reserves the right to cancel Contests, in our sole discretion, without any restrictions.

15) OTRO reserves the right to disqualify/reject any entries to this prize draw in the event that OTRO, acting in its discretion, believes that any entrant is not acting in accordance with these Terms and Conditions.

16) OTRO reserves the right to cancel or amend the prize draw, as well as these Terms and Conditions, without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the prize draw will be notified to entrants as soon as possible by OTRO but will use all reasonable endeavours to avoid consumer disappointment.

17) Neither OTRO nor any sports person or celebrity personality associated with OTRO is responsible for inaccurate prize details supplied to any entrant by any third party, whether connected with this prize draw or otherwise.

18) No cash alternative to the prize will be offered. The prize is not transferable and is not exchangeable. OTRO reserves the right to substitute any prize with another or equivalent value without giving notice. No compensation will be payable if the winner is unable to use the prize. Any attempt to sell, transfer or exchange any part of the prize will result in the prize being withdrawn by OTRO and the prize will be declared null or void.

19) Winner notification: The winner will be notified by email following the end of Contest and we will endeavour to notify winners within 5 working days of the end of the Contest. If the winners cannot be contacted or do not claim the prize within 7 days, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

20) If OTRO cannot contact a winner after 3 attempts, an alternative winner will be randomly selected. OTRO will not leave a voice message when it attempts to contact potential winners.

21) In the case of multiple winners, OTRO may, in its sole discretion in accordance with all applicable laws, determine an appropriate split between prizes on offer. This may involve changing the prizes on offer, and offering multiple prizes of lower individual value, but with an aggregate value of the original intended prize when taken together. OTRO will use reasonable endeavours to ensure that prizes will be of equal value where awarding multiple prizes to multiple shared winners.

22) OTRO reserves the right to verify the winner and ask for proof of age, and to disqualify an entrant and withdraw prize entitlement where there are reasonable grounds to believe there has been a breach of these Terms and Conditions.

23) OTRO expressly reserves the right to disqualify any entries that it believes in good faith are generated by an automated means or scripts or that violate any of these Terms and Conditions. Entries generated by script, macro or other automated means are void.

24) OTRO's decision in respect of all matters to do with the awarding of prizes and all other related matters will be final and will not be subject to any communication. In no event shall OTRO be obligated to award any prizes other than the stated prize. OTRO does not guarantee that any prize can be made available to a winner. A prize is not assignable and not transferable and no substitutions are permitted. In addition, if a prize is unable to be fulfilled to the winner due to any applicable law, rule or regulation, or if the winner cannot claim the prize for any reason, then OTRO reserves the right to not award the prize at all. The winner shall be responsible and liable for all federal, state and local taxes on the value of the prize.

25) An entrant or winner may be disqualified if he or she fails to comply with any provision of these Terms and Conditions or the general Terms of OTRO, as determined in the sole discretion of OTRO. OTRO, in its sole discretion, may disqualify any entrant, refuse to award prizes and require the return of any prizes, or suspend, limit, or terminate an entrant’s account if he/she engages in conduct OTRO deems, in its sole discretion, to be improper, unfair, fraudulent or otherwise adverse to the operation of competitions of any kind or in any way detrimental to other users.

26) By entering this Contest, an entrant is indicating his/her agreement to be bound by these Terms and Conditions.

27) OTRO accepts no responsibility for system errors or other issues that may result in disruption to, lost, delayed or not received entries, winner notifications or prizes. OTRO or its agencies will not be responsible for the non-inclusion of entries as a result of technical failures or otherwise, including any such failure which is within the control of OTRO or its agencies.

28) OTRO reserves the right to provide an alternative prize of equal or greater value should circumstances outside its control make this necessary.

29) Participation is at entrant’s own risk. OTRO and its staff and affiliates shall not be liable for: (1) failed, returned or misdirected notifications based on inaccurate information provided by the winner in connection with an entry; (2) entries and responses to winner notifications which are lost, late, incomplete, illegible, unintelligible, postage-due, misdirected, damaged or otherwise not received by the intended recipient in whole or in part or for computer or technical error of any kind; (3) any electronic miscommunications or failures, technical hardware or software failures of any kind, lost or unavailable network connections, or failed incomplete, garbled or delayed computer transmissions which may limit an entrant's ability to participate; (4) any technical malfunctions of the telephone network, computer on-line system, computer equipment, software, program malfunctions or other failures, delayed computer transactions or network connections that are human, mechanical or technical in nature, or any combination thereof, including any injury or damage to entrant's or any other person's computer or mobile device related to or resulting from downloading the App or otherwise in connection with the entrant’s participation; or (5) any warranty with respect to any prize or any component thereof.

30) OTRO accepts no responsibility for damage, loss, liabilities, injury or disappointment incurred or suffered by the winner or their guests in entering this prize draw or accepting the prize, except in the case of death of personal injury cause by the acts or omissions of OTRO or its employees.

31) The Contest and these Terms and Conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

32) Unless prohibited by applicable law, the entrant’s acceptance of a prize constitutes his/her permission to use his/her name, submissions, photograph, likeness, voice, address (city and state) and testimonials in all media, in perpetuity, in any manner OTRO deems appropriate for publicity purposes without any compensation to such entrant or any review or approval rights, notifications, or permissions; and constitutes the entrant’s consent to disclose his/her personally identifiable information to third parties (including, without limitation, placing the winner’s name on a winner’s list). Notwithstanding any rights of publicity, privacy or otherwise (whether or not statutory) anywhere in the world, an entrant’s acceptance of a prize constitutes his/her authorisation to (i) have OTRO (and its agents, consultants and employees) photograph, record, tape, film and otherwise visually and audio visually record him/her, (ii) have OTRO (and its agents, consultants and employees) use, reproduce, disseminate, alter, edit, dub, modify, distort, add to, subtract from, process and otherwise exploit any results of such activity (including without limitation any manner in which such activity may be recorded or remembered or modified) or derivatives or extensions or imitations thereof in any manner that OTRO sees fit, in any medium or technology known or hereinafter invented, throughout the universe in perpetuity, including without limitation for illustration, art, promotion, advertising, trade or any other purpose whatsoever; and (iii) have relinquished any right that the entrant may have to examine or approve the completed product or products or the advertising copy or printed matter that may be used in conjunction therewith or the use to which it may be applied.

33) The winner agrees to the use of his/her name and image in any publicity material produced by OTRO. Any personal data relating to the winner or any other entrants will be used solely in accordance with these Terms and Conditions and current UK data protection legislation.

34) Entry into the Contest will be seen as an acceptance of these Terms and Conditions.

35) You are providing your information to OTRO and selected partners of OTRO only. The information provided will be used in conjunction with the OTRO Privacy Policy, which can be found on the OTRO website and app.

36) You hereby acknowledge and accept that no sports person or celebrity is involved in this prize draw at any title whatsoever, and therefore hereby waive any claim and/ or request vis-à-vis any such sports person or celebrity.